Look, we get it - nobody really enjoys reading privacy policies. But since you're trusting us with your prized European machine, we figured you'd want to know what we do with your personal info. We've tried to keep the legalese to a minimum and just tell it straight.
When you bring your vehicle to our shop or reach out to us, we'll collect some basic stuff that helps us do our job right:
- Your contact details - name, phone number, email address. Pretty standard stuff so we can actually reach you when your car's ready.
- Vehicle information - make, model, year, VIN, service history. We need this to pull up the right specs and parts for your specific ride.
- Service records - what we've worked on, parts we've replaced, dates of service. This helps us track your vehicle's maintenance history and catch issues before they become expensive problems.
- Payment info - billing address and payment details when you settle up. We don't store credit card numbers ourselves - that's handled through our secure payment processor.
- Photos and documentation - sometimes we'll take pics of your vehicle, especially during restoration work. You'll usually want these anyway to see the progress.
If you're just browsing our website, we might collect some anonymous data like your IP address and what pages you looked at. Nothing creepy, just basic website analytics stuff.
We're not in the business of selling your data or spamming you with random junk. Here's what we actually do with your info:
- Provide service - order parts, schedule appointments, communicate about repairs, send you invoices. You know, the actual work you came here for.
- Maintain records - keep track of what we've done to your vehicle so we can reference it later and provide better service down the road.
- Send reminders - let you know when it's time for scheduled maintenance. We won't bug you constantly, just helpful heads-ups so your European import stays in top shape.
- Improve our services - figure out what's working and what isn't so we can get better at what we do.
- Legal compliance - sometimes we gotta keep records for warranty claims, insurance purposes, or regulatory requirements. It's just part of running a legitimate business in Canada.
We might occasionally send you updates about special offers or new services, but only if you've said that's cool. You can opt out anytime - no hard feelings.
We don't just hand out your personal info to random folks. But sometimes we need to share certain details to get the job done:
- Parts suppliers and manufacturers - when we're ordering specialized European components or checking warranty coverage, we might need to share vehicle details and VIN numbers.
- Payment processors - they handle the actual credit card transactions securely. We use reputable services that comply with all the banking security standards.
- Insurance companies - if you're filing a claim for repairs, we'll provide documentation and estimates as needed.
- Service partners - occasionally we work with specialized technicians or machine shops for specific jobs. They might see your vehicle info but they're bound by confidentiality agreements.
- Legal requirements - if we're legally required to disclose information by court order or government regulation, we'll comply. But this is super rare.
We definitely don't sell your email to spammers or share your info with marketing companies. That's not how we roll.
We take security pretty seriously around here - same attention to detail we give your vehicles:
- Secure storage - digital records are stored on secure servers with encryption. Physical documents are locked up when not in use.
- Limited access - only our team members who actually need your info to do their job can access it. We're not leaving customer files lying around for anyone to peek at.
- Secure payments - we use industry-standard payment processing that's PCI compliant. Your credit card details aren't stored on our systems.
- Regular updates - we keep our computer systems and software up to date with the latest security patches.
- Staff training - our team knows how to handle customer information properly and respect your privacy.
That said, no system is 100% bulletproof. We do our best to protect your info, but we can't guarantee absolute security - nobody honestly can. We're just upfront about it.
We hang onto your information for as long as it makes sense:
- Service records - we typically keep these for at least 7 years. It's helpful for tracking long-term maintenance patterns, especially on classic restorations.
- Contact info - as long as you're an active customer or until you ask us to delete it.
- Financial records - we're required to keep invoices and payment records for tax purposes, usually 7 years per Canadian regulations.
- Photos and documentation - restoration photos and work documentation are kept indefinitely as they add value to the vehicle's history. If you want specific photos removed, just let us know.
Once information isn't needed anymore and we're past any legal requirements, we securely delete or destroy it. No point keeping stuff around forever.
It's your information, so you've got some say in how we handle it:
- Access - you can ask to see what information we have about you and your vehicle.
- Corrections - if something's wrong or outdated, let us know and we'll fix it.
- Deletion - you can request that we delete your personal information, though we might need to keep some records for legal or warranty purposes.
- Opt-out - don't want marketing emails or service reminders? No problem, just tell us or click the unsubscribe link.
- Data portability - if you want a copy of your service records to take to another shop, we'll provide them in a reasonable format.
To exercise any of these rights, just give us a call at (604) 555-8947 or shoot us an email at service@pyrethorncitadel.info. We'll get back to you within a reasonable timeframe.
Our website uses cookies - those little text files that websites store on your browser. Nothing sinister, just practical stuff:
- Essential cookies - these keep the website functioning properly. Can't really turn these off if you want the site to work.
- Analytics cookies - help us understand how people use our site so we can make it better. We use this to see which pages are helpful and which ones need work.
- Preference cookies - remember your settings so you don't have to re-enter stuff every time you visit.
Most browsers let you control cookies through their settings. You can block them if you want, though some parts of the site might not work as smoothly.
We might update this privacy policy from time to time as our business evolves or laws change. When we do make changes, we'll:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on our website
- If it's a major change, we'll send you an email or let you know next time you're in the shop
It's worth checking back here once in a while, especially if you're curious about how we handle things. We'll always try to keep this straightforward and honest.
Got questions about this privacy policy or how we handle your information? We're happy to chat about it.
Get in Touch
Phone: (604) 555-8947
Email: service@pyrethorncitadel.info
Address: 1842 Industrial Crescent, Unit 7, Vancouver, BC V5M 3T9
We operate under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). If you're not satisfied with how we've handled your privacy concerns, you can contact the Office of the Privacy Commissioner of Canada.
Bottom Line
We treat your personal information the same way we treat your vehicle - with care, respect, and professionalism. We're not here to misuse your data or invade your privacy. We just want to provide excellent service and keep your European import running at its best. If you ever have concerns about how we're handling your info, don't hesitate to reach out. We're always happy to talk it through.